Refund policy

Last Reviewed: 15 Jan 2025

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crm@snuffperfumes.com. Please note that you can visit us at our showroom for returns at the following address: Saud Bin Abdulaziz St, Jibla, Block 7, 14007, Kuwait City

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crm@snuffperfumes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crm@snuffperfumes.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact

Should you have any questions about our Return & Refund Policy, please:

call us on +965 94969408

or email us at crm@snuffperfumes.com

or visit us at Mohammed Abdullah Building, Saud Bin Abdulaziz St, Block 7, 14007, Jibla, Al Asimah Governate, Kuwait City, Kuwait

Last Reviewed: 15 Jan 2025

We hope you love your order - but if it doesn't meet your expectations, we’ve made it easy to make a return.

For KUWAIT:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Return (pickup/restocking) is free of charge.

To be eligible for an online return, your purchase must be made online, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crm@snuffperfumes.com . or call us on +96594969408.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Some items may not be eligible for return in certain cases:

Fragrances (including Home Fragrance).
Personalized Items (Custom Items).

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item while the original item will be refunded back to you.

Physical Return / Exchange:

If you made your purchase from our store and would love to make a return / exchange, please print your invoice, and visit the store where you made the purchase from.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at +96594969408 or crm@snuffperfumes.com .

For Rest of GCC:

Return Window:

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Shipping Charges:

While return requests can be initiated within 14 days, please note that return shipping costs for international orders are the responsibility of the customer, and these costs are non-refundable. The item should be shipped back to our warehouse in Kuwait. Restocking fees do not apply.

Eligibility for Return:

To be eligible for a return:

Your purchase must have been made online.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You must include the receipt or proof of purchase.

How to Start a Return:

To start a return for international orders, you can contact us at crm@snuffperfumes.com or call us at +96594969408 . Once your return is approved, we will provide the necessary details, including the return shipping address. Please ensure your item is shipped back to us within 14 days of receiving the return approval.

Damages and Issues:

Please inspect your order upon reception and contact us immediately at crm@snuffperfumes.com or +96594969408 if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right. In such cases, we will cover the return shipping costs.

Non-Returnable Items:

Some items may not be eligible for return, including:

Fragrances (including Home Fragrance).
Personalized Items (Custom Items).

Exchanges:

For international orders, the fastest way to get the item you want is to return the current item and make a separate purchase for the new one. Once your return is approved and received, we will refund the original item’s price.

Refunds:

We will notify you once we've received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 15 business days for the refund to reflect in your account, as international banks may have varying processing times.

If more than 15 business days have passed since your refund approval and you haven’t received the refund, please contact us at crm@snuffperfumes.com or +96594969408.

Question:

If you have any questions concerning our return policy, please contact us at:

Phone/WhatsApp: +96594969408

Email: crm@snuffperfumes.com

Main Store Address: Mohammed Abdullah Building, Saud Bin Abdulaziz St, Block 7, 14007, Jibla, Al Asimah Governate, Kuwait City, Kuwait.

Friday, 4:00pm - 11:00pm
Sat - Thu, 10:00am - 11:00pm